Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info@vedantastore.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@vedantastore.com} and send your item to: {Vedanta Store, A130NH Raipur 491001, Chhattisgarh India}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {Vedanta Store, A130NH Raipur 491001, Chhattisgarh India}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return and Cancellation Policy

We will issue a product exchange for any type of product that is returned in an unused, sellable and intact condition, in its original packaging. The product has to be returned within 15 days of the delivery date. Missing out on items, wrong order or excess charges must be reported within 24 to 48 hours of delivery. We only offer exchanges; we do not offer any refunds or any type of credits.

Only products bought exclusively from the [VEDANTA STORE] site can be returned back to us. We will certainly not accept returns of products bought from any other third-party websites or physical stores. The returns form is available in my account section must be completed in order to process your return request. 

At the same time, you can email us at [info@vedantastore.com]. Please allow one to 2 weeks for your return to be processed, it will need to be vetted by our customer service team. You will receive a tele call or an email once your return is processed.

Terms & Conditions:

  • All returned products have to be accompanied with a copy of the original invoice.
  • Each item can only be exchanged once.
  • Shipping costs will not be refunded.
  • All gifts or promotional products received with your purchase must be returned with your order.
  • All items bought on sale are final – we cannot offer any returns or exchanges on sale products.
  • If the return complies with our return and exchange policy, you will be eligible to exchange the product for a product of the same or lesser value. We will not refund the difference. In the case that the items exceed the original value, you will be required to pay the difference.
  • Please note: Although we have tried to precisely show the actual colour of the products, there may be a minor variation based on the operating system you are using.

Need help?

Contact us at {info@vedantastore.com} for questions related to refunds and returns.

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